Frequently Asked Questions

Where does Rich Remedies ship?

Rich Remedies currently ships within the United States and internationally to the United Kingdom, Canada, Australia, and New Zealand.

How long does my order take to process?

Orders are processed within 2–3 business days.

Processing time is separate from shipping time.

How long does shipping take?

For U.S. orders, standard delivery typically takes 3–7 business days after processing.

International orders typically take 7–21 business days after processing.

How much is shipping?

U.S. shipping is $6.

International shipping is $17.

Will I have to pay customs or import fees?

International customers are responsible for any customs duties, import taxes, or additional fees that may apply to their order.

Can I return or exchange my order?

Eligible items can be returned or exchanged within 14 days of delivery.

Items must be unworn, unwashed, unused, in their original condition, and have their tags attached.

What items cannot be returned?

Items showing signs of wear, washing, stains, odors, damage, or alterations are not eligible for return.

Certain hygiene items may also be Final Sale. All sale and clearance items are Final Sale unless otherwise stated.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

International customers are also responsible for applicable return shipping costs, customs duties, and related fees.

How will I receive my refund?

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

What if I receive the wrong or a damaged item?

Contact Rich Remedies so the issue can be reviewed.

What if I entered the wrong shipping address?

Please review your shipping information carefully before completing your order.

Rich Remedies is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided at checkout.